Refund & Claim Policy

We want every order to arrive exactly as expected. If something is wrong with your parcel, please tell us quickly so we can fix it.

24-Hour Claim Window

If an item is damaged, defective or incorrect, please contact us within 24 hours of delivery with your order details and clear photos or a video of the item and the parcel. Claims made after 24 hours may not be accepted.

What to Send Us

• Your order number and the name the order was placed under
• Clear photos or a short video showing the issue
• A photo of the parcel packaging, where possible

What Is Covered

• Items delivered damaged or with a manufacturing defect
• Wrong item or wrong size delivered against your confirmed order
• Items missing from a confirmed order

What Is Not Covered

• Customized items – these cannot be returned for a change of mind, as they are prepared specifically for you.
• Slight colour variation caused by lighting or screen settings
• Items that have been worn, washed, altered or damaged after delivery
• Claims raised after the 24-hour window

Resolution

Once your claim is reviewed and approved, we will arrange a replacement, an exchange or a refund, depending on stock availability and the nature of the issue. We will confirm the outcome with you directly.

To raise a claim, WhatsApp us at +92 302 1698891 or email aksbyayesha786@gmail.com.